We’ve been in business since 2009, selling Engov and we understand that it might be necessary, at times to return an item and have set forth the following return procedures to ensure quick and efficient processing.
EnGov We Trust Sales and Return Policy
If for any reason you decide to return an item, the customer is responsible to notify us and to acquire return authorization. Once return authorization is received, you must be sure to ship back the items within 28 business days to our return address.
Please keep in mind that all items must be returned in original packaging, and must be brand new, unopened and in perfect condition. Any item(s) that are returned used or damaged are not eligible for refund.
Products cannot be returned or exchanged if purchased by individuals who are not licensed (in violation of our terms and condition). Any opened product, or products with altered or damaged packaging (such as scratched, stained, wear and tear etc) are unsafe for resale and should be discarded. They cannot be refunded.
When receiving merchandise be sure to check the package for any signs of exterior damage. You must refuse to accept any shipment from the carrier that has damaged packaging, and make note of the fact on the proof of delivery slip that the shipping package or items are damaged. If the shipment looks fine, after signing for the delivery, open all boxes and check the contents immediately. If you discover any defects, damage or inaccuracies in your order, please let us now within 48 hours of delivery. We cannot accept claims for refund or replacement after this period as we are unable to pass on claims to our carrier after this time (in most cases orders are shipped via your local carrier).
All products and material created and sold by engovwetrust.com or hang-overcure.com are sold “as is” and without warranties of any kind, expressed or implied. To the fullest extent permissible pursuant to applicable laws, we conform to all warranties including but not limited to product fitness for a particular purpose or other use.
To the best of our knowledge and in accordance with legal requirements, the components contained in our products will be free of harmful components and without defect.
Use of Our Site
EngovWeTrust.com may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors.
We may update and change our information about regarding products, without any notice, including product pricing and availability.
EngovWeTrust.com and its subsidiaries reserve the right to refuse service or terminate accounts, as well as cancel orders in its discretion, including without limitation if we have reason to believe that a customer’s conduct violates applicable law or is harmful to the interests of EngovWeTrust.com, our products and their subsidiaries.
By placing an order online, you are making an official notice that you wish to purchase our products.
All text, graphics, patches, links, files and other contents contained on this website are covered by US and International copyright trademark laws.
They are either property of EngovWeTrust.com or are used with the permission of the other entities owning such materials, and cannot be used without first obtaining written consent from EngovWeTrust.com, and all other applicable copyright and/or trademark owners.
Furthermore they are not be reproduced, sold, published, distributed, modified, displayed, retransmitted or otherwise used in violation of the guidelines under US and international copyright laws and without obtaining written consent. If written consent is obtained, this copyright notice and all copyright information is to be included and prominently displayed as part of the text, graphics, links, files and/or other contents so used.
We strive to keep all information accurate and reliable. However, errors and delays may occasionally occur and therefore all information (text, graphics, links, files and/or other content) contained on this website are provided “as is” and without warranties, express or implied, of any kind or character. Any use of such information, text, graphics, links and /or content on this website shall be done at the sole risk of the user and neither EngovWeTrust.com nor any of its licensors, affiliates, partners, suppliers or other providers shall be liable for any direct, consequential, incidental, special, punitive or other damages as well as disclaim any and all representations or warranties regarding the suitability, merchantability, fitness for any particular use, title or non-infringement of any information, text, graphics, links or other contents contained on this website.
Because some jurisdictions do not allow the exclusion of some warranties, the above exclusions may not apply to you. EngovWeTrust.com requires notification prior to establishing or creating external websites. Notice of such link (along with the URL of the linking website) should be emailed directly to us.
EngovWeTrust.com reserves the right to revoke any links and linking activities between its website and others. All brand, product, service, and process names appearing on this website are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by EngovWeTrust.com.
As a company we are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was published and is effective from May 2014.
Cookies and Your Privacy
We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer orders
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes.
We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.
Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.
Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on a website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to;
39 Edwin House,
SE15 5UD UK
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.